Privacy Policy

Chester County IT Support ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website and services, how we use it, and the choices you have. By using this website, you agree to the practices described below.

Information we collect

Information you provide

When you contact us through our website, by phone, or by email, we may collect your name, email address, phone number, company name, and any details you share about your technology needs.

Information collected automatically

Like most websites, our hosting provider may automatically log basic technical information such as your IP address, browser type, pages visited, and the date and time of your visit. This information is used for site security and performance and is not used to personally identify you.

How we use your information

• To respond to your inquiries and provide the services you request
• To schedule consultations, service visits, and follow-ups
• To send service-related communications, such as appointment confirmations or project updates
• To improve our website and services

We do not sell, rent, or trade your personal information to third parties. We do not use your information for third-party advertising.

Client data and service work

In the course of providing IT support, we may have access to client systems, files, and data. We treat all client data as confidential, access it only as necessary to perform the requested work, and protect it using industry-standard safeguards. We never review, copy, or share client data beyond what the work requires.

Sharing of information

We may share information only in these limited situations: with trusted service providers who help us operate our business (such as email or scheduling tools) and who are bound to protect your information; when required by law, legal process, or to protect our legal rights; or with your explicit consent.

Data security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data retention

We keep personal information only as long as needed for the purposes described in this policy, to provide services, or as required by law, after which it is securely deleted.

Cookies

Our website is designed to be simple and fast and does not use advertising or tracking cookies. If we add analytics in the future, this policy will be updated accordingly.

Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

Your choices

You may contact us at any time to request access to, correction of, or deletion of the personal information we hold about you. To do so, email us at info@chestercountyitsupport.com or call (215) 837-7120.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the website after changes means you accept the updated policy.

Contact us

Questions about this Privacy Policy? Reach us at info@chestercountyitsupport.com or (215) 837-7120.